Privacy Policy
Privacy Policy
This Privacy Policy explains how Gifts We Need collects, uses, stores, and shares your personal information when you visit our website, make a purchase, contact us, sign up for marketing, or interact with our store.
By using our website or purchasing from Gifts We Need, you agree to the terms of this Privacy Policy.
Personal Information We Collect or Process
When you visit our website, place an order, create an account, contact us, or sign up for marketing, we may collect or process certain personal information, including:
Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment information
Customer service messages
Tracking and delivery information
Device information
IP address
Browser type
Website activity
Marketing preferences
Payment details are processed securely through our payment providers. Gifts We Need does not store your full credit card number.
Personal Information Sources
We may collect personal information from the following sources:
Information you provide directly when placing an order, contacting us, or signing up for updates.
Information collected automatically through cookies, pixels, analytics tools, and similar tracking technologies.
Information from service providers, including Shopify, payment processors, shipping carriers, fraud-prevention tools, email marketing providers, SMS marketing providers, and advertising platforms.
Information from customer support communications, including emails, messages, phone calls, or SMS requests.
How We Use Your Personal Information
We use your personal information to operate our store, process orders, and provide customer support.
This may include:
Processing and fulfilling your order
Confirming payment
Shipping your package
Providing tracking updates
Responding to customer service requests
Handling returns, refunds, cancellations, and chargeback reviews
Preventing fraud and unauthorized transactions
Improving our website and customer experience
Sending order updates, promotional emails, or SMS messages if you have opted in
Showing relevant advertisements
Complying with legal, tax, payment, and business requirements
We may also use order and communication records to help resolve disputes, payment claims, delivery issues, or chargeback cases.
How We Disclose Personal Information
We may share personal information when necessary to operate our business and provide services to you.
This may include sharing information with:
Shopify and website service providers
Payment processors
Shipping carriers and fulfillment partners
Fraud-prevention and payment verification providers
Email and SMS marketing platforms
Customer service tools
Analytics and advertising platforms
Professional advisors, including legal, accounting, or business support
Government authorities or legal parties when required by law
We do not sell your personal information in the traditional sense. However, some advertising and analytics tools may use cookies, pixels, or tracking technology to help deliver personalized ads.
Relationship With Shopify
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
Shopify may process personal information related to your visit, checkout, payment, order, and customer account activity.
Shopify may also use cookies, analytics, and security tools to help operate the platform, protect transactions, and improve the shopping experience.
Third-Party Websites and Links
Our website may contain links to third-party websites, apps, payment providers, shipping carriers, or outside services.
Once you leave our website or interact with a third-party service, their privacy practices may apply.
Gifts We Need is not responsible for the privacy practices, policies, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Data
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete that information.
Security and Retention of Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, payment system, or online transmission is 100% secure.
We retain personal information only as long as necessary to complete orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
Requesting access to the personal information we have about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Opting out of marketing emails
Opting out of SMS marketing
Limiting certain advertising or tracking activities
To make a privacy-related request, contact us at:
Email: info@giftsweneed.com
We may need to verify your identity before processing certain requests.
Marketing Emails
If you subscribe to our email list, we may send you promotional emails, offers, product updates, and store announcements.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email.
Please note that even if you unsubscribe from marketing emails, we may still send you important transactional emails related to your orders, shipping, refunds, or customer service requests.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to help operate the site, remember your preferences, analyze traffic, improve the shopping experience, and support advertising.
These tools may collect information such as your IP address, device type, browser type, pages viewed, products viewed, cart activity, and purchase behavior.
You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
SMS/MMS Text Message Marketing Program Privacy Policy
If you opt in to receive SMS or MMS messages from Gifts We Need, we may use your phone number to send order updates, abandoned cart reminders, promotional offers, product updates, and marketing messages.
By opting in, you agree to receive text messages from Gifts We Need at the phone number you provide.
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For help, reply HELP or contact us at:
Email: info@giftsweneed.com
Call/SMS: 702-608-1953
We do not sell or share your SMS opt-in information for third-party marketing purposes.
Complaints
If you have concerns about how your personal information is handled, please contact us first so we can review and respond to your request.
Email: info@giftsweneed.com
Call/SMS: 702-608-1953
Hours: Monday-Friday, 10am-5pm PST
International Transfers
Because we use third-party service providers, ecommerce platforms, payment processors, fulfillment partners, and marketing tools, your personal information may be processed or stored in locations outside your state, province, or country.
By using our website or placing an order, you understand that your information may be transferred, stored, or processed in other locations where our service providers operate.
Changes to This Privacy Policy
Gifts We Need reserves the right to update or modify this Privacy Policy at any time.
Changes take effect immediately once posted on our website.
We encourage customers to review this page periodically for updates.
Contact
For privacy questions, customer service, refund requests, return questions, or any other concerns, contact us at:
Gifts We Need
Email: info@giftsweneed.com
Call/SMS: 702-608-1953
Hours: Monday-Friday, 10am-5pm PST