Refund & Exchange Policy

At Gifts We Need, we want every customer to feel confident when placing an order with us. Please review our refund and exchange policy carefully before making a purchase.

30-Day Return & Exchange Window

We accept eligible return or exchange requests within 30 days of the delivery date.

To qualify for a return or exchange, the item must be:

Unused, unworn, unwashed, and in its original condition
Returned with all original packaging, tags, accessories, and inserts
Approved by our customer service team before being sent back

Items returned without approval may not be accepted.

Return Shipping Responsibility

Customers are responsible for all return shipping costs.

We do not provide prepaid return shipping labels for standard returns, exchanges, incorrect size selections, change-of-mind returns, or unwanted items.

We recommend using a trackable shipping service when sending your return, because Gifts We Need is not responsible for returns that are lost, delayed, or delivered to the wrong address by the carrier.

If We Made a Mistake or Your Product Is Defective

If you received the wrong item, a damaged item, or a defective product, please contact us within 7 days of delivery.

Please email us with:

Your full name
Order number
A clear photo or video of the issue
A short explanation of the problem

Once reviewed and approved, we will send a replacement at no additional cost to you. If the issue was caused by our mistake or the product arrived defective, Gifts We Need will cover the cost of sending the replacement product.

How To Start a Return or Exchange

To begin a return or exchange request, please email our customer support team at:

info@giftsweneed.com

Please include:

Name
Order number
Reason for return or exchange
Photos, if the item is damaged, defective, or incorrect

Our customer service team will review your request and respond with the next steps. Please do not send any items back until your return has been approved.

Refunds

Once your approved return is received and inspected, we will notify you by email.

If your return is approved, your refund will be issued back to your original payment method. Please allow 3–5 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable.

Exchanges

If your exchange is approved, we will process the replacement after the original item has been received and inspected.

For standard exchanges, the customer is responsible for return shipping costs. If the exchange is due to our mistake or a defective product, we will cover the cost of sending the replacement item.

Health, Wellness, and Personal-Use Items

For safety and hygiene reasons, certain health, wellness, personal-care, or intimate-use items cannot be returned or exchanged once opened, used, worn, or removed from their original packaging.

If the item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

Orders Still In Transit

Orders that are currently in transit are not eligible for a refund or chargeback simply because the carrier has not completed delivery yet.

Once an order has been processed, fulfilled, and shipped, the package must continue through the carrier’s delivery process. Tracking updates may not appear at every sorting facility, but that does not mean the package is lost.

If your package is delayed, please contact us and we will help monitor the shipment.

Delivered Packages Marked as Not Received

If the tracking number shows that your package was delivered but you did not receive it, please first check with household members, neighbors, your building office, mailroom, or local carrier.

We may require the customer to file a claim with the carrier before a replacement can be reviewed.

Once the carrier claim or delivery review is completed, we will determine the next best step.

Wrong Shipping Address

Gifts We Need is not responsible for orders shipped to an incorrect address entered by the customer at checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs to have the order reshipped.

Final Sale Items

Final sale items, clearance items, gift cards, and promotional items may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Contact Us

Have questions? Please contact our Customer Support Team:

Email: info@giftsweneed.com
Phone: 702-608-1953
Hours: Monday–Friday, 10:00 AM – 5:00 PM PST

Thank you for shopping with Gifts We Need.